ECMS
English center management software
ECMS combines an LMS (students, classes, timetables, attendance, make-up lessons, reports) with a CRM (leads, campaigns, call center, tickets) for multi-branch centers.
8,000+
user accounts
500+
active classes
10+
branches in one system
16
built-in reports
Running at: An English center chain with 10+ branches
English center management software
ECMS (English Center Management System) was built from the day-to-day operations of a multi-branch English center chain. From the moment a parent leaves a phone number to the day a student finishes the course, every step lives in one system: admissions, class placement, timetables, attendance, make-up lessons, feedback, report cards and management reports.
The problem
Before: Student data scattered across spreadsheets, chat apps and each branch’s notebooks
With ECMS: One student record shared across the whole organisation, searchable instantly
Before: Students miss lessons, nobody follows up on make-ups and parents complain
With ECMS: Make-up waiting lists, suitable sessions and make-up history managed automatically
Before: Admission leads slip through and nobody knows how many calls telesales made
With ECMS: A CRM wired to your call center: every call, recording and lead status is logged
Before: Month-end takes days of compiling class sizes, attendance and teaching hours
With ECMS: Ready-made reports exported to Excel in seconds
Solutions
Every need below is covered inside ECMS, on the same data, with no extra software to buy.
English, other languages, exam prep or skills: programs, courses, shifts and rooms set up the way your center runs.
Student and parent records shared across branches, imported from Excel, searchable instantly.
Monthly, weekly and daily timetables per branch, teacher and shift on one screen.
Per-session attendance that puts absent students straight onto the make-up list.
A tuition wallet per student: top-ups, deductions and a transparent history.
Leads, campaigns, click-to-call and call recordings so no parent slips through.
Features
The whole student and class lifecycle, from placement to year-end report cards.
Everything about a student and their family on one screen.
Track the balance and every tuition transaction of each student.
Running and past classes with staffing, exam schedules and feedback.
See every branch’s timetable by month, week or day.
Per-session attendance with live attendance rates on the dashboard.
Never miss a make-up lesson, even across branches.
Ready-made reports by class, student, teacher, attendance, make-ups and grades.
Everyone sees exactly their own data; the interface carries your brand.
Turn phone numbers into students: leads, campaigns, call center and support requests.
Follow every prospect from source to close.
Plan, assign targets and measure every admissions campaign.
Call straight from a record; every call is recorded and measured.
Every parent request gets an owner, a deadline and a report.
Phone web app
Parents sign in to ECMS on their phone to follow their child’s learning and get the center’s notifications – no app to install, and it can be added to the home screen like an app.
Open it from a link or QR code and use it right in the browser.
Updates land on the phone straight away, so no important change is missed.
iPhone, Android or tablet; add it to the home screen like an app.
Everyone signs in with their own account and sees only their own information.
Screenshots from the live system; data has been replaced with sample data.
Interface
Call report: answer rate and talk minutes per day
Screenshots from the live system; data has been replaced with sample data.
Vietcaso builds these extensions to each customer’s needs:
FAQ
Can’t find what you need? Ask the Vietcaso team directly.
Yes. ECMS is designed for chains: shared data, branch-level permissions and reports per branch or combined. It currently runs a chain of more than 10 branches.
Yes. ECMS ships with an import template, and the Vietcaso team helps clean and migrate students, classes and tuition history during onboarding.
ECMS already integrates Asterisk-based call centers (OnePhone): click-to-call, recordings and call reports. Other providers with an API can be integrated on request.
Yes. Organisation name, slogan, logo and main color are set in Settings; deeper customisation is available on request.
No. ECMS has a web app that runs in the phone’s browser: students and parents sign in with their own account to get notifications and see timetables, attendance and feedback. It can be added to the home screen like an app.
Book a free call. We’ll listen to your challenge and recommend the best fit – an existing product or something built for you.
